How can we help?
Message us on WhatsApp or email us for support. Our frequently asked questions explain how to resolve common issues.
Go to FAQs
Message us here for help. This is where we respond fastest.
Message us on WhatsApp
+39 327 592 3960
Tell us what you need help with and provide contact details for a reply.
Email usinfo@protocollooro.com
Before you contact us Include the contact details you used in your request and any error message. Do not send passwords or financial credentials.
Frequently asked questions
Practical help with common issues and how to reach the right team.
Contact supportI can't access the content. What should I do?
Check the link you are using. If the problem persists, send us the page you are trying to open and the error message. Hide any personal information in screenshots.
I haven't received a message. What should I check?
Check that the contact details you entered are correct. For emails, also check Spam, Junk and Promotions. If you cannot find the message, tell us when you submitted your request and which mobile network or email provider you use.
I entered the wrong contact details. How do I correct them?
Contact us using the correct details and tell us what you entered by mistake and, if possible, when you submitted the request. Do not send passwords, access codes or documents.
Choose how to contact supportWhat should I include in my support request?
Describe the issue, include the contact details you used and quote any error message. Do not send passwords, trading credentials, bank details or documents that have not been requested.
How do I update or delete my data?
Email info@protocollooro.com with your request. To learn about your applicable rights and how to exercise them, see our privacy policy.
I have a problem with my broker. Who should I contact?
Contact your intermediary for help with your account, funds, withdrawals or order execution. Gold Protocol is not a broker and does not hold funds intended for trading.
Read about the different roles and responsibilitiesWhere can I find the terms, privacy policy and risk warnings?
You can find them on the Terms and conditions page. Use the contents to go straight to the document you need.