Company and contact details
The website protocollooro.com and the brand Gold Protocol (Protocollo Oro) are operated by International Consulting Group-FZCO, a limited liability company incorporated in the United Arab Emirates, referred to below as the “Company”.
- Legal name
- INTERNATIONAL CONSULTING GROUP-FZCO
- Registered office
- DSO-IFZA, IFZA Properties
Dubai Silicon Oasis, Dubai
United Arab Emirates - Company licence
- No. 8715 · Dubai Integrated Economic Zones Authority
- Contact
- info@protocollooro.com
These details identify the website operator. The reference to the company licence does not constitute a statement of authorisation to provide investment services.
Terms and conditions
2.1 · Scope of this document
These terms govern the use of the website, information, digital materials, and access and support features offered under the Gold Protocol brand. “User” means anyone who visits the website, submits a request or uses this content and these services.
A request submitted through the website is not an order to buy or sell financial instruments, does not open a trading account and does not authorise the Company to trade on the user's account. Any relationships with intermediaries or platforms are separate and subject to their own contractual documents.
2.2 · Requirements and acceptance
The content and services are intended for adults. Users must provide accurate information about themselves. Where acceptance of the terms is required, it is given through an explicit action by the user. This document is available to read and can be saved or printed from the browser.
Simply browsing the pages does not constitute the purchase of a service, a paid subscription or consent to receive advertising. The privacy policy describes data processing separately: accepting the terms does not amount to giving general consent to marketing.
2.3 · Permitted use and data accuracy
- Use the website and materials for lawful, personal purposes consistent with the access granted.
- Do not submit other people's details without authority, impersonate others, or send fraudulent or automated requests that compromise the service.
- Do not share personal credentials or bypass security measures, and promptly report any unauthorised use.
- Do not present the content as promises of returns, personal recommendations or official communications from the Company without authorisation.
2.4 · Intellectual property
Trademarks, text, images, videos and other materials on the website are protected by the rights of their respective owners. Access allows you to view and use the materials for personal purposes, within the stated limits. It does not transfer ownership of the content, trademarks or any software tools.
Resale, commercial distribution, publication of restricted materials in full, or removal of ownership notices is not permitted without authorisation. Uses permitted by law remain unaffected, including exceptions and limitations to intellectual property rights.
2.5 · Availability, updates and suspension
The website and materials may require maintenance or updates and may be temporarily unavailable. The Company takes reasonable measures to limit interruptions and may modify or withdraw resources for technical, regulatory or security reasons, while respecting its commitments and applicable protections.
In the event of misuse or a breach of the terms, access may be restricted proportionately. Where possible, and except in urgent security situations, the user will receive an explanation and an opportunity to remedy the issue. Suspension of access to the materials does not automatically close any positions held with third-party intermediaries.
2.6 · Liability and user protections
The Company is responsible for its obligations under applicable law. Market movements, the user's trading decisions and the performance of third parties are not fully within its control and do not give rise to a guarantee of results.
Gold Protocol is not a broker and is not liable for acts or omissions independently attributable to third-party intermediaries, within the limits of applicable law. The distinction between these roles is described in Relationships with brokers and intermediaries' responsibilities.
No provision excludes or limits liability that cannot be excluded by law, including liability for wilful misconduct or gross negligence, or mandatory consumer rights. The fact that content or services may be free does not remove these protections or permit misleading or inaccurate information.
2.7 · Ending use
Users may discontinue a request or give up access to the content by writing to info@protocollooro.com. How data is handled after closure is described in the privacy policy. Rights of withdrawal and other remedies under applicable law remain unaffected.
Stopping communications from Gold Protocol does not replace the separate instructions a user must give to deactivate any services or trading operations with an intermediary.
2.8 · Applicable law and disputes
The relationship is governed by the law determined under the applicable rules of private international law. Consumers retain the mandatory protections and rights concerning the competent court provided by law, including those of their country of habitual residence where applicable. The Company's registered office in the United Arab Emirates does not entail a waiver of these rights.
A complaint may be submitted to the Company before initiating a dispute, but doing so is not a condition for accessing legal remedies or the competent authority.
2.9 · Amendments and validity of provisions
The date and version of this document appear at the top of the page. Updates take effect prospectively and do not retroactively change terms already accepted. Material changes to an ongoing relationship are communicated appropriately; where required, renewed acceptance is obtained.
If a provision is invalid, the remaining provisions are unaffected. An invalid provision is not binding on the user; the relevant mandatory rules apply without reducing consumer protections.
Access and use
Requests and communications
Details of how to access content and services are provided on the relevant pages. Users must provide accurate contact details through which they can be reached. An acknowledgement of a request does not, on its own, prove that content has been delivered or services or operations have been performed.
Filters, providers' technical limitations and inaccurate contact details may prevent or delay communications. For access issues or support, use the contact details on this page.
Access conditions and costs
The applicable conditions, including whether access is free, are communicated before you sign up. Simply browsing or requesting information does not constitute a paid order or activate a subscription. Free access to content or services does not mean that trading in the markets is free of costs or risks.
Any capital allocated to trading remains separate from access to the materials. Commissions, spreads, overnight financing, currency conversions and other charges imposed by the intermediary or platform depend on the relevant contract and must be checked before trading.
Requirements and third-party services
Access to content does not grant any right to receive money or returns and does not replace any checks required by the provider of a service you use.
Technical compatibility, availability in your jurisdiction and applicable requirements must be checked before use. The Company does not request trading deposits or financial credentials through the website's forms. Do not send this information by email or chat.
Any additional conditions for a specific service must be communicated before you sign up for it and cannot be inferred from general promises or examples of results.
General disclaimer
General information, not personal recommendations
General content published or distributed by Gold Protocol is provided for information purposes. It does not take account of an individual user's financial situation, experience, objectives or ability to bear losses, and is not a personal recommendation to carry out particular transactions.
A trading example or an informational communication does not, on its own, assess whether a strategy is suitable for the reader. Before making financial decisions, consider your circumstances and, where necessary, consult a qualified, independent professional.
The website is not an investment account
Submitting your details on the website does not transfer money to the Company or authorise withdrawals or transactions. Any funds intended for trading are deposited directly with the intermediary chosen by the user, under a separate relationship.
The nature of any trading service, including trade execution or copying, depends on how it actually operates, who provides it and the applicable rules. These terms do not replace the authorisations, assessments or disclosures required for that service.
Relationships with brokers and intermediaries' responsibilities
Gold Protocol is not a broker. International Consulting Group-FZCO, which operates the brand, does not act as a broker. The Company does not open brokerage accounts on the user's behalf, receive or hold funds intended for trading, or execute orders as a broker. Brokers are third parties, separate from the Company; the contractual relationship relating to the account is directly between the user and the intermediary.
Account management, custody of funds, deposits and withdrawals, quotes, fees and charges, order execution and platform operation fall within the remit and responsibility of the relevant intermediary. The Company does not control these activities, act on behalf of the broker, or guarantee its solvency, proper conduct or fulfilment of its obligations.
To the extent permitted by law, the Company is not liable for acts, omissions, service failures, breaches of obligations or insolvency independently attributable to brokers, or for related losses or delays in accessing funds. The Company's liability for its own acts or omissions and all mandatory user protections remain unaffected.
Any references or links to intermediaries do not guarantee their conduct or transfer their obligations to the Company. Complaints concerning an account, funds or order execution should be directed to the broker's official channels, without prejudice to the right to use remedies provided by law.
Accuracy and updates
Prices, market data, platform features and provider information may change. The Company takes care to maintain the accuracy of its content and corrects identified errors, but does not guarantee that every item is updated in real time. Always check the date, source and context before using information.
Warnings about returns
Targets, projections, examples and presentations of results are illustrative and do not constitute promises or guarantees of returns. They do not necessarily represent typical or expected results for every user. You may make no profit and lose your invested capital.
Past and future results
Past performance does not guarantee future performance. Even a strategy that has achieved positive results may experience prolonged periods of loss or stop working. Neither a stated timeframe nor the absence of a deadline makes achieving a target certain.
Simulations, backtests and examples
Simulated results or results based on historical data do not necessarily correspond to real trades. They may depend on assumptions, the period selected, data quality and chosen parameters, and may not fully reflect liquidity, costs, slippage or execution difficulties. They must be distinguished from results actually achieved.
Screenshots and testimonials
An individual result, a single trade or a screenshot does not, on its own, describe a strategy's overall performance. Deposits, withdrawals, losses, commissions, the period observed and capital used may materially change what a figure means. Other people's experiences do not predict your results.
Capital, costs and taxes
A gross return is not the same as a net gain. Leverage, position sizes, entry timing, account currency, costs and taxes affect the result. Neither recurring income nor income that replaces earnings from work is guaranteed. Tax obligations depend on the user's circumstances and applicable law.
Risk disclosure
Trading leveraged instruments is complex and is not suitable for everyone. Only use money you can afford to lose, without compromising essential expenses, emergency reserves or financial commitments.
Markets, volatility and concentration
The value of financial instruments may fluctuate significantly due to interest rates, inflation, central bank decisions, geopolitical events and liquidity conditions. Concentrating your trading on a single market or instrument increases exposure to its specific risks: specialisation does not amount to diversification or capital protection.
Derivatives, leverage and margin
Trading derivatives, including CFDs, is not necessarily the same as owning the underlying asset. Leverage amplifies exposure relative to the capital deposited and can accelerate losses. Price changes may trigger margin calls or the automatic closure of positions by the intermediary.
Do not assume that losses are always limited to a single deposit: the protections actually available, including any negative balance protection, depend on the contract, the client type and the rules applicable to the provider. Read the intermediary's specific risk warning and check which protections you are actually entitled to.
Execution, liquidity and protective orders
The execution price may differ from the price displayed or requested. Market gaps, low liquidity, wider spreads and delays may affect opening or closing a position. A stop order does not guarantee execution at the set price and does not provide a certain limit on losses in every situation.
Strategies, copying and automation
A strategy may produce a series of losing trades. If you use copying or automation tools, the results, quantities and timing in your account may differ from those of the reference account or signal. Settings, account balance, available leverage and provider conditions may increase these differences.
Automation does not remove the need to understand how the service works and to monitor your account. Disconnecting a service or deactivating a tool may not close positions that are already open: check the platform's procedures.
Technology and counterparty risk
Failures, network outages, software errors, cyber incidents or unauthorised access may disrupt trading. There is also risk associated with the solvency and conduct of the intermediary holding your funds. Check the provider's identity, authorisations, jurisdiction, custody arrangements and complaints procedures.
Costs and exchange rates
Commissions, spreads, financing costs and currency conversions may erode capital even in the absence of favourable market movements. If an instrument is quoted in a currency different from the account currency, exchange rates may further affect gains and losses.
This disclosure describes significant risks but cannot list every possible scenario. It does not replace the documents for a specific product, the intermediary's disclosures or assessments required by law.
Privacy policy
This section describes how personal data collected through the website and support requests is processed, pursuant to Article 13 of Regulation (EU) 2016/679, where applicable. It does not replace the separate privacy notices of intermediaries or platforms the user chooses to use.
Data controller
The controller is International Consulting Group-FZCO, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates. For information or to exercise your rights, write to info@protocollooro.com with “Privacy request” in the subject line.
Data processed
- Identification and contact details: name, email address, telephone number and other information voluntarily provided in forms or requests, together with the acceptances or choices expressed by the user.
- Communications: the content of messages sent to support and the data needed to manage them.
- Technical data: information transmitted while browsing, such as IP address, browser, server requests and security data, depending on how the hosting services operate.
The information request forms do not ask for identity documents, bank details or trading credentials. Avoid including sensitive information or other people's data that is unnecessary for your request in communications.
Purposes of processing
The name and contact details provided are used to identify and manage the user's requests, deliver requested content, communicate information needed to access and use the services, and provide related support. Communications use the contact details and methods indicated when the request is made. Technical data is used to deliver the website, prevent misuse and manage security issues.
Legal bases and commercial communications
- Requests and support
- Steps taken at the data subject's request before entering into a contract and performance of the requested service, within the scope of Article 6(1)(b) GDPR.
- Security and defence of rights
- Legitimate interests in protecting the service and handling disputes, subject to an assessment balancing those interests against the data subject's rights.
- Legal obligations
- Compliance with applicable obligations under Article 6(1)(c) GDPR.
- Additional marketing
- Where provided for, separate, freely given and withdrawable consent when required by law. Acceptance of the terms does not replace it.
Communications needed to fulfil your request are separate from unsolicited newsletters, offers or advertising. Access to requested content or services is not conditional on consent to additional promotional communications.
Providing data
Browsing does not require you to submit a request. If you choose to request content, services or support, data marked as mandatory is needed to handle the request and deliver what you have requested. Missing or inaccurate data may prevent the request from being handled. Optional data remains optional and is clearly identified.
Recipients and providers
Data may be accessible to authorised staff and collaborators who handle requests, necessary technical providers, and professionals involved in meeting obligations or protecting rights. It is not intended for public disclosure.
The website uses Vercel for hosting. The request management process uses ActiveCampaign and Pipedrive to organise contacts and requests, and Telegram for operational notifications to designated staff. The contact details provided in the form may be processed in these systems. Access permissions must be limited to people who need them to provide the service.
If you choose to contact us through WhatsApp, its provider processes data under its own privacy policy, in addition to the Company's processing of the conversation to respond to you. Opening external websites or applications makes their terms applicable. Data is disclosed to authorities where required by law.
Processing and transfers outside the EEA
The Company is based in the United Arab Emirates, outside the European Economic Area; some providers may also operate in or allow access from third countries. The protections and rights available in those countries may differ from those in Europe.
Transfers subject to Chapter V of the GDPR must meet the conditions and safeguards required by law, such as an applicable adequacy decision or the appropriate safeguards under Article 46. Using an international provider does not automatically make every transfer lawful. You may request information about recipients, destinations and the safeguards applied by writing to info@protocollooro.com.
Retention criteria
Data is retained only for the time needed to handle the request, deliver the materials and provide the requested support. For an active relationship, its duration is taken into account; for closed requests or those not pursued, any remaining need for handling and documentation is considered. Data is not retained indefinitely solely because a form was completed.
Only data needed to meet specific legal obligations or protect rights may be kept for longer, for the applicable periods and without being reused for incompatible purposes. Technical data is subject to retention periods proportionate to the operational and security needs of the systems used. You may request information about the period applicable to your data.
Your rights
Where provided for by law, you may request access, rectification, erasure, restriction of processing and data portability; you may object to processing based on legitimate interests and, at any time, to direct marketing. You may withdraw consent without affecting the lawfulness of processing before withdrawal.
To exercise your rights, write to info@protocollooro.com. Where necessary to protect your data, we may request proportionate information to verify that the data belongs to you. In cases subject to the GDPR, a response is due within the time limits in Article 12, normally within one month, with a reasoned extension where permitted.
You have the right to lodge a complaint with the competent supervisory authority, particularly in your place of habitual residence, work or the alleged infringement. In Italy, you may contact the Italian Data Protection Authority, without first having to give up other remedies.
Automated decisions and minors
The website's information and contact features do not make automated assessments of creditworthiness or financial suitability, and do not make decisions with legal effects based solely on automated profiling. This privacy policy concerns the website, not any decision-making systems used by intermediaries.
The website, content and services are not intended for anyone under 18. If you believe that a minor's data has been provided, contact us so that we can investigate and take appropriate action.
Support and complaints
For information, support, reports or complaints relating to Gold Protocol's content and services, you may use the following contact details.
Describe your request and provide contact details for a reply, without sending credentials or documents that have not been requested. Complaints about an intermediary's services must be directed to its official channels, as explained in Relationships with brokers.
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